Contact our customer support and initiate the refund request stating a valid reason. Once after our team looks into it, we will process and credit the amount in your bank account within 3-5 business days To initiate an exchange, please contact our customer service team within 5 days of receiving the item. Once the refund is approved after all checks and if refund criteria are met, we will process the refund and credit the amount within 3-5 business working days.